Dec 31 2008
Is it just me or what?
I have had three Motorola Q phones in two different models, two of the original Q and now the Q9m both from Verizon. I have enjoyed each and while I which the line had more RAM they have been great for me but (there is always a but) I have had a unique problem with each of them. Over time I get dust under (yes under) the display glass… most people I have shown this to have been in disbelief in seeing it. The response normally goes “no you can’t get dust under the display it’s sealed” and I have never see anyone else with this issue but here it is…
Look in the lower right of the screen (click the image for a bigger view) you will see a “plume” of dust that is under the top display glass. It looks like some gap around the button the right side must let air in to the display. At this point I have had this phone for so long that when I am in bright light I can’t see through the dust!
I have been to Verizon many times to complain and they are correct it’s not there problem and after a few rounds of emails with Motorola I get “your out of warrantee”, “that is not covered” or best “that can’t happen”. So now I am stuck with a phone I can’t use outside much, I would love to know if anyone else has seen this or better yet found a fix. In my humble opinion this is 100% a Motorola and they don’t want to take responsibility witch is said as this type of phone is so good in every other way.
One response so far
you are not alone. search google for q9 dust and you’ll get a ton of hits. it’s a universal problem with the q line.